From enquiry to a considered decision
A clear process, from the start.
Explain the work, discuss your options and agree the details before anything is booked.
A clear next step
From an idea to a clear plan.
- 01
Begin with your rooms
Share the space, approximate area, existing floor and the timber you have in mind. A floor plan helps, if you have one.
- 02
Resolve the installation details
A suitable contractor can assess the base, material requirements, fitting method and the work around the edges.
- 03
Agree the finished scope
Confirm supply responsibilities, preparation, trims, price and the installation sequence directly with your chosen contractor.
Before you get started
A few things you might be wondering.
Have a more specific question? Add it to your enquiry.
Can I enquire before choosing the timber?
Yes. Describe the rooms, look you prefer and whether you are considering engineered, solid or patterned timber. A contractor can confirm which materials and installation scopes they accept after reviewing the property.
Do you arrange supply and installation?
Include whether you need materials supplied or have already purchased them. Contractor supply options and willingness to install customer-supplied boards must be confirmed. Product identity, quantity and installation instructions should be known before booking.
What affects the installed price?
Area, timber product, installation method, pattern, subfloor condition, old-floor removal, stairs and edge details can all change the scope. Ask for those inclusions and any provisional preparation allowances to be shown clearly.
Can timber be installed over the existing floor?
It depends on the existing surface, condition, floor levels and the chosen product's installation requirements. A contractor needs to assess suitability and explain whether removal, preparation or an intermediate layer is needed.
Can we stay in the home during installation?
Discuss the room sequence, access, furniture and product requirements with the contractor. Some projects can be planned in stages, while others need a clear continuous area. Confirm the actual restrictions before arranging the work.
Will every board look the same?
Natural timber has variation. Ask to see representative material and discuss grade, grain, colour variation and board selection. The finished floor should be judged against the product and scope you agree, with realistic expectations of a natural material.
Tell us about your project.
Tell us your suburb, the rooms and approximate area, and whether you have chosen or purchased your timber. Include your phone number so the installation details and available next steps can be discussed.